Social Work, Clinical Services and Special Projects Manager

Job Title:                     Social Work, Clinical Services and Special Projects Manager
Location:                    St. John’s, NL
Position Type:            1 full-time position

Reporting to the Director of Resettlement and Settlement Services, the Social Work, Clinical Services and Special Projects Manager is responsible for overseeing the delivery of a diverse set of key services provided to newcomer immigrants, refugees and other migrants to Canada. The role includes providing leadership and management to the Social Work, Clinical and Special Project teams which include projects on sexual and reproductive health, anti-human trafficking and gender-based violence services and/or training programs. The Manager will oversee service delivery, coordinate services in a complex service environment, and manage/support key partnerships in the community to ensure that newcomers can access services to address their unique needs and vulnerabilities. Monitoring, oversight on data collection and management, financial management and reporting are key components of this role.

Roles and Responsibilities

  • Manager a diverse set of interrelated programs, services and projects, supporting in-person, digital and hybrid program delivery to meet program outcomes and contractual agreements are met, including federal/provincial privacy and reporting laws
  • Provide internal oversight of program activities, ensuring adequate supervision and compliance with agency policies and procedures
  • Ensure all client and program documentation is accurately completed and submitted in a timely manner
  • Collaborate with teams in the organization to identify and support priority cases, issues and strengths
  • Provide leadership and develop opportunities to deepen the working knowledge of program staff to ensure appropriate and timely service delivery to immigrants and refugees, regardless of status in Canada
  • Proactively identify program challenges and obtain workable resolution, and escalate issues as appropriate
  • Oversee the recording of data and reports on a regular basis ensuring integrity of the data and reporting timelines are adhered to
  • Actively monitor and continuously improve program statistics and reporting
  • Identify and leverage promising practices and progressive tools from a wide range of sources and partners to enhance program quality
  • Develop, maintain, and expand partnerships with relevant community agencies and partners
  • Remain current within the settlement sector drawing on provincial/regional/national networks and key resources
  • Other duties as assigned

 Qualifications and Experience

  • A Bachelor of Social Work is required; a MSW is an asset, but equivalent combination of training and experience is also considered an asset
  • Experience in leading and coaching teams in a service delivery environment
  • Effective in data management and analysis
  • Strong report writing skills (both narrative and statistical)
  • Strong interpersonal, presentation, and communication skills (oral and written)
  • Possess cultural awareness and sensitivity in working with a diverse client group
  • Ability to develop networks and maintain contacts within the broader community
  • Ability to multitask, meet deadlines, and work in a fast-paced environment
  • Excellent knowledge of Microsoft 365
  • Knowledge of the settlement process and issues facing immigrants and refugees during their integration process an asset
  • Ability to speak a second language is an asset

Conditions of Employment

  • Legal authorization to work in Canada
  • Flexible to work outside of standard core hours (Monday-Friday, 9 am – 5 pm)
  • Valid class 5 driver’s licence and access to a reliable vehicle is required
  • Ability to travel is required
  • Position is subject to a satisfactory Certificate of Conduct and Vulnerable Sector Check from the Royal Newfoundland Constabulary
  • Valid First Aid Certificate is an asset

 How to Apply

Please upload your cover letter and resume as one PDF or MS Word document to

Association for New Canadians values inclusiveness and is an Equal Opportunity Employer. Preference will be given to applicants who are a Canadian citizen or permanent resident of Canada or those who are legally entitled to work in Canada. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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