18 Nov 2021

Settlement Officer(s) (St. John’s)

Association for New Canadians (ANC) is a non-profit, community based organization dedicated to the provision of settlement and integration services for immigrants and refugees.

Job Title:                    Settlement Officer(s)

Location:                    St. John’s

Position Type:            2 full-time positions to March 31, 2022 with the possibility of renewal pending operational needs and funding approval

Closing Date:            Monday December 2, 2021

Reporting to the Settlement Coordinator, the Settlement Officer is responsible for delivering a client-centered service model to support refugees and immigrants settling in Canada as well as working collaboratively with the various ANC divisions.

Roles and Responsibilities

  • Providing case management services through the use of assessments, information and referral, accompaniment, home visits, and follow-up to assist clients live independently and integrate successfully;
  • Providing individual, family, and group support to clients according to level of needs and language;
  • Providing information and referral to a wide array of community agencies, professional services, settlement, and social services, etc.;
  • Providing logistical support by meeting clients at the airport, assisting with their move to permanent accommodations; and assisting in completing their applications for essential services;
  • Delivering life skills and orientation sessions to help facilitate their settlement into the local community;
  • Collaborating with other employees, volunteers, and stakeholders to help identify and resolve any settlement-integration issues; and
  • Recording and compiling accurately client statistics and accomplishments to include in monthly activity reports.

Qualifications and Experience

  • Relevant Human Services degree (equivalencies will be considered)
  • Skilled in crisis intervention, conflict resolution and de-escalation skills
  • Flexible to work outside of standard core hours (Monday-Friday, 9am -5pm) is a must
  • Ability to effectively engage with a variety of stakeholders, both internal and external
  • Strong interpersonal, presentation, and communication (both written and oral) skills
  • Previous case management experience supporting a vulnerable population
  • Knowledge of specific issues facing refugees and immigrants
  • Ability to work in a fast-paced environment
  • Working knowledge of Microsoft Office
  • Experience developing goals, timelines, and delivery methods to achieve set objectives
  • Accurately record and compile client statistics and accomplishments to include in monthly activity reports
  • Ability to speak Dari/Pashto/Farsi is an asset

   Conditions of Employment

  • Some travel within Metro Region is required for medical transportation as well as evening arrivals
  • Valid class 5 driver’s licence (3 years or more experience driving in Canada is an asset); and access to a reliable vehicle is required
  • Position is subject to a satisfactory Certificate of Conduct and Vulnerable Sector Check from the Royal Newfoundland Constabulary.

How to Apply

  • Please email a cover letter and resume as one PDF or MS Word document to jobs@ancnl.ca.

Association for New Canadians values inclusiveness and is an Equal Opportunity Employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted.