Settlement Officer(s) (St. John's) - Association for New Canadians NL

Association for New Canadians (ANC) is a non-profit, community based organization dedicated to the provision of settlement and integration services for immigrants and refugees.

Job Title: Settlement Officer(s)

Location: St. John’s

Position Type: 2 full-time positions to March 31, 2022 with the possibility of renewal pending operational needs and funding approval

Closing Date: Monday December 2, 2021

Reporting to the Settlement Coordinator, the Settlement Officer is responsible for delivering a client-centered service model to support refugees and immigrants settling in Canada as well as working collaboratively with the various ANC divisions.

Roles and Responsibilities

Providing case management services through the use of assessments, information and referral, accompaniment, home visits, and follow-up to assist clients live independently and integrate successfully;
Providing individual, family, and group support to clients according to level of needs and language;
Providing information and referral to a wide array of community agencies, professional services, settlement, and social services, etc.;
Providing logistical support by meeting clients at the airport, assisting with their move to permanent accommodations; and assisting in completing their applications for essential services;
Delivering life skills and orientation sessions to help facilitate their settlement into the local community;
Collaborating with other employees, volunteers, and stakeholders to help identify and resolve any settlement-integration issues; and
Recording and compiling accurately client statistics and accomplishments to include in monthly activity reports.

Qualifications and Experience

Relevant Human Services degree (equivalencies will be considered)
Skilled in crisis intervention, conflict resolution and de-escalation skills
Flexible to work outside of standard core hours (Monday-Friday, 9am -5pm) is a must
Ability to effectively engage with a variety of stakeholders, both internal and external
Strong interpersonal, presentation, and communication (both written and oral) skills
Previous case management experience supporting a vulnerable population
Knowledge of specific issues facing refugees and immigrants
Ability to work in a fast-paced environment
Working knowledge of Microsoft Office
Experience developing goals, timelines, and delivery methods to achieve set objectives
Accurately record and compile client statistics and accomplishments to include in monthly activity reports
Ability to speak Dari/Pashto/Farsi is an asset

Conditions of Employment

Some travel within Metro Region is required for medical transportation as well as evening arrivals
Valid class 5 driver’s licence (3 years or more experience driving in Canada is an asset); and access to a reliable vehicle is required
Position is subject to a satisfactory Certificate of Conduct and Vulnerable Sector Check from the Royal Newfoundland Constabulary.

How to Apply

Please email a cover letter and resume as one PDF or MS Word document to jobs@ancnl.ca.

Association for New Canadians values inclusiveness and is an Equal Opportunity Employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Settlement Officer(s) (St. John’s)